Refund policy

Yeah, this is very obviously Shopify’s generic template 😂 — food, flowers, hazardous materials, tags, EU… most of that has nothing to do with Everpage.

I’d clean it up considerably and make the distinction between physical products, personalized products, and digital downloads crystal clear.

Here’s a version much better suited to your shop:

Returns & Refunds

We want you to love your Everpage order. If there is a problem with your purchase, please contact us and we’ll be happy to help.

♥ RETURNS

We have a 14-day return policy for eligible physical products, which means you have 14 days after receiving your order to request a return.

To be eligible for a return, your item must be unused and in the same condition in which it was received.

To request a return, please contact us at everpage.bookmarks@gmail.com before sending anything back. If your return is accepted, we’ll provide instructions on how and where to send your package.

Items returned without first requesting a return may not be accepted.

♥ DIGITAL DOWNLOADS

Due to the nature of digital products, digital downloads are not eligible for returns, exchanges, or refunds once the files have been delivered or downloaded, except where required by applicable law.

If you experience a problem with your files, please contact us. We’re happy to help with download or file-related issues.

♥ PERSONALIZED & CUSTOM ITEMS

Personalized, customized, and made-to-order items cannot be returned or exchanged unless they arrive damaged, defective, or there was an error with your order.

Please carefully review all personalization details before placing your order.

♥ DAMAGED OR INCORRECT ITEMS

Please inspect your order when it arrives. If your item is damaged, defective, or you received the wrong item, contact us as soon as possible so we can review the issue and make it right.

♥ EXCHANGES

We do not offer direct exchanges. If your physical item is eligible for a return, you may return it according to the policy above and place a new order for the item you would prefer.

♥ REFUNDS

Once your return has been received and inspected, we’ll let you know whether your refund has been approved.

If approved, the refund will be issued to your original payment method. Please allow additional time for your bank or credit card provider to process and post the refund.

♥ QUESTIONS

If you have any questions about a return, refund, or an issue with your order, please contact us at everpage.bookmarks@gmail.com